General terms & conditions
Classes of Ticket Holders
For the purpose of ticket sales the following definitions apply:
- An Adult is a person aged from 17 years to 59 years (inclusive).
- A Child is a person aged from 5 years to 16 years (inclusive).
- A Senior is a person aged 60 years or over.
- A Child aged below 5 years travels free.
Original North Pole Express ticket sales:
- An Adult is aged from 16 years upwards.
- A Child is a person aged from 1 years to 15 years (inclusive).
- A Child aged below 1 year travels free.
When your purchase has been confirmed your ticket is e-mailed to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide. If the delivered e-mail does not match your order, we will be happy to amend your order accordingly. Please contact [email protected]
Booking Options, Payment & Guarantee
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of receipt of the goods. This applies to all of our products. To cancel your purchase you will need to contact us at [email protected] before returning the item to us.
If booking directly online, your credit or debit card details will be requested to complete your purchase and a “print-at-home” ticket will be generated. Full payment, as itemised, shall be debited and your account statement will identify the transaction as “Tanfield Railway Company Limited”.
Online payments for tickets can only be refunded if unused. Any request must be made by email within 14 Days of the online transaction to [email protected] and 14 days prior to the event, if you have purchased your tickets within 14 days of the event, ticket will be refunded at the discretion of the Tanfield Railway.
Unless otherwise stated, tickets will be sent out via e-mail.
Tickets are only valid for the date and time specified.
No ticket may be resold without the prior written consent of Tanfield Railway Co. If any person attempts to visit Tanfield Railway with a ticket that has been resold without Tanfield Railway’s written consent, Tanfield Railway may refuse entry and no compensation is payable to that person by Tanfield Railway Co.
Tanfield Railway accepts GBP ONLY.
Terms and Conditions Your e-mail attachment will act as proof of purchase and ticket, and must be produced on arrival to gain admission.
Tanfield Railway is unable to check for lost or forgotten tickets on the day of a visit. If you lose your tickets, please contact us beforehand by calling 0845 463 4938. We are unable to issue a replacement tickets without notice of at least 7 days.
The Museum reserves the right to refuse admission.